UPacked is dedicated to offering premium boxes along with excellent customer support. We accept returns for both defective and non-defective products. We’re here to make the return and refund process simple and fair for you.
For defective and non-defective items, please contact us within 2 business days of delivery. We accept returns for both defective and non-defective items within 10 days of delivery, in its original packaging. Please note that for defective items you have to provide proof such as items photos and video.
If you’re requesting a reprint or replacement, the cost will be the customer’s responsibility.
If you want to return the item than the return shipping process and cost are the customer’s responsibility.
At UPacked, we offer partial refunds for returned items. Since our products are custom made and production starts only after your approval, we keep 99% of the product price. That’s why we don’t offer full refunds or compensation once the order has been delivered. If refunds are issued from our side, then refunds are usually processed within 7 business days after we receive and inspect the returned item.
To start a return or report a problem, just email our customer service at sales@upacked.com within the given time. But make sure you have added your order number and a clear description of the issue. Our team will assist you further.
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