Privacy Policy

At UPacked, your privacy matters to us. This Privacy Policy outlines how we collect, use, and share your information when you interact with our website and services. It also explains your privacy rights and how legal protections apply. By using our services, you agree to the collection and use of information by this Privacy Policy.

Information We Collect From Our Customers

We collect data at multiple points during your interaction with UPacked. This includes information you provide through our quote form, such as your name and email address.

Sources of Information Collection

Here are some of the sources from that we can collect your information:

1. Quote Form Submissions
   When you submit a quote request, we collect personal details such as your name, email, phone number, shipping address, and business information, all of which you provide voluntarily.
2. Log Files
   Our server automatically stores visitor data like domain name, IP address, browser type/version, timestamps, and referring pages. This information is used for trend analysis and improving website performance. It is not linked to personally identifiable details.
3. External Links
   UPacked may contain links to third-party websites (e.g., social platforms, delivery partners). We are not responsible for their privacy practices. We advise users to review the privacy policies of those sites before sharing any personal data.
4. Email Communications
   We may send promotional offers, announcements, surveys, or order-related emails. We collect your email address during interactions on our site and track email engagement (such as opens or clicks) to improve our service. You can opt out of promotional emails anytime, though you’ll still receive transactional emails (e.g., order updates).

Types of Data We Collect You Should Be Aware of

Here are some of the important verification documents and information that we need: 

Personally Identifiable Information
Collected only when you voluntarily submit it, such as when you:

• Fill out the quote form
  
• Send us a message
  
• Make a purchase on our site

Non-Personal Information
Automatically collected data that cannot identify you personally, including:

• IP address
  
• Device and browser type
  
• Access times
  
• Referring websites or ads
  
• Pages you visited on our site

Data Retention

UPacked retains your personal data only as long as necessary to fulfill the purposes outlined in this policy. This includes processing orders, resolving issues, or meeting legal obligations. We keep most user data for a short period to enhance service quality and ensure smooth order deliveries.

Worried? How Do We Protect Your Data?

All data submitted through our website is secured via SSL encryption. We and our service partners apply robust security measures to prevent unauthorized access or disclosure. While no system is entirely immune to cyber threats, we are committed to safeguarding your information to the best of our ability.

Sharing Your Information

You might wonder how we share your information online, right? Let me explain it simply.

Third-Party Service Providers

To process payments and ship orders, we may share your information with trusted partners such as payment processors and shipping companies. These companies are authorized to use your personal data only as necessary and are not allowed to use it for other purposes like marketing.

UPacked is not responsible for the misuse of your data by these providers, although such misuse is uncommon and typically prohibited by their own policies.

Managing or Deleting Your Information

You have the right to request the deletion of your data at any time. If you notice any incorrect information or wish to no longer engage with UPacked, contact us. Once verified, we’ll make the necessary updates or deletions promptly.

Cookies

UPacked uses persistent cookies, small text files stored on your device, to improve your browsing experience. You can manage or remove cookies through your browser settings at any time.

Business Transitions

If UPacked is involved in a merger, acquisition, or asset sale, your personal data may be part of the transferred assets. Should such a change occur, your privacy rights under this policy will continue to apply unless stated otherwise.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally. We recommend checking this page regularly to stay informed of any changes. Any updates will become effective once posted here.

Contact Us

If you have any questions about this Privacy Policy, feel free to reach out to us at: sales@UPacked.com